Introduction
This is the Privacy Policy of Pro-Lec Electrical (SW) Ltd. In this document, “we,” “our,” or “us” refer to Pro-Lec Electrical (SW) Ltd. This Policy should be read in conjunction with our Cookie Policy.
We are a company registered in England and Wales. Our registered office is 36b Morshead Road, Plymouth, PL6 5AH.
For the purpose of the General Data Protection Regulations (GDPR), the Data Controller is Pro-Lec Electrical (SW) Ltd. Please contact us directly for any enquiries or communications regarding this Policy.
Your privacy is important to us
We are committed to protecting your personal data privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide us with, will be processed by us. By using our website and providing us with your personal data, you consent to the data practices described in this Policy.
Collection of personal information
Personal information is anything that identifies you personally, whether directly (e.g., your name, phone number, email address, postal address) or indirectly (e.g., information about your use of our services).
We may collect and process the following data about you:
Personal information you give us
We may receive this information when you:
• Complete any forms on our website, e.g., contact forms, enquiry forms, booking request forms, or newsletter subscriptions.
• Use live chat or messaging services on our website.
• Post information on our website.
• Carry out transactions on our website.
• Contact us via email, phone, or social media.
• Request a quote, place an order, or provide information required for invoicing.
This information may include, but is not limited to, your name, email address, telephone number, postal address, and financial details necessary for transactions.
Information we collect about you
When you visit our website, we may automatically collect certain information. We use tools such as Google Analytics to gather:
• Technical information, including your IP address, browser type and version, operating system, and referring website addresses.
• Information about your visit, such as pages viewed, time spent on the website, and actions taken.
How we use your personal information
We process personal information under the following lawful bases:
• To provide our products and services to you as per your requests or contracts (legal basis: contract).
• To send invoices and manage transactions (legal basis: contract).
• To notify you about changes to our products or services (legal basis: contract).
• To improve our products, services, and website (legal basis: legitimate interests).
• To send newsletters or marketing communications to those who have provided consent (legal basis: consent).
We only use your data for the purposes for which it was collected. For example, if you provide your email for a service enquiry, it will not be used for marketing without your explicit consent.
How we share your data
We may share your data with trusted third-party service providers, such as subcontractors, booking software, or payment gateways, to deliver our services efficiently. These third parties are vetted to ensure data protection.
In some instances, personal data may be transferred outside the European Economic Area (EEA) when using international systems, such as Mailchimp for email marketing.
Data storage and retention
Your data will be stored securely in our email systems, website databases, or third-party platforms necessary for delivering our services. We only retain your data as long as required for regulatory purposes or to fulfill our services. When no longer needed, we will securely delete your information.
Data security
Our website is protected by an SSL certificate, ensuring secure connections. Additionally, security plugins provide monitoring and protection against unauthorised access.
Your rights regarding personal data
Under GDPR, you have the following rights:
• Right to be informed about how your data is collected and used.
• Right of access to your personal data.
• Right to rectification to correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing under certain conditions.
• Right to data portability to reuse your data across different services.
• Right to object to processing in specific circumstances.
• Rights related to automated decision-making and profiling, which we do not currently use.
To exercise any of these rights, please contact us directly.
Links to other websites
Our website may contain links to other websites. This Privacy Policy does not cover those websites. We encourage you to review the Privacy Policies of any external sites you visit.
Changes to our Privacy Policy
Any updates to this Privacy Policy will be posted on this page. Please review it regularly to stay informed about how we are protecting your data.
Contact
For any enquiries regarding this Privacy Policy, please contact us:
Email: admin@prolecsw.co.uk
